Here at Rich’s Truck and Auto of Fond Du Lac, WI, we value and appreciate all of our customers and what they have to say about us through their reviews. We strive to provide the best service possible to every customer that walks through our doors. We like to ensure that our expert auto mechanics will take care of any auto repair that needs attention.

1

Went without a vehicle for almost a month, between that and charging me a premium price on every little thing, we almost lost everything while they were dragging their feet and giving me empty assurances. Then I get home and notice my hood all scratched to sh*t, but ofc it’s my fault for not taking a picture of it when I dropped it off, because integrity isn’t something we are allowed to demand from business’ anymore.

Ryan, we are sorry that you are unhappy with the repairs done on your Hyundai. We appreciate the fact that your Elantra being at the shop for three weeks does seem like an extraordinary amount of time and that can cause some frustration. At the time you brought us your vehicle, we were extremely busy and there were customers who were in line ahead of you, getting their vehicles repaired. We did inform you of the wait when the Elantra was dropped off, and our service advisor sent texts to you informing you of every step along the way. It did take 4 days from sending the initial estimate for you to approve the repair. Another reason why we had your Elantra at the shop for a longer period of time, was because we came across other issues with your vehicle as we were repairing the timing issue you brought it in for. This sometimes happens, as we cannot always see the extent of issues needing repair until we actually get into the engine. We have to take things apart to find out what is wrong. That takes time. Again, our service advisor texted you to inform you of the additional issues we found and sent a new estimate, which you approved. We cannot order parts until we get the approval from the customer to go ahead with the repair. Once the parts are ordered, we have to wait for them to be delivered, adding to the length of time your vehicle was in the shop. You were informed the vehicle was completed on 9/2, and you picked up the vehicle on 9/4. You stated that we charged you a “premium price on every little thing.” We charged you a fair rate based on industry standards. There was no mention of any disdain or anger over the pricing when you approved the estimates. You did not tell our service advisor anything was wrong with the invoice or your vehicle when you picked up your car. As far as the scratches on your hood, we are not going to accept responsibility for those, given the condition of your Elantra, both interior and exterior, at the time of the repair. We work very hard to satisfy our customers. We rely on our customers’ feedback and communication to continually improve our customers’ experience. We take pride in the work we do, and we insist on running this business with integrity. Because our customers appreciate our work, our team, and our integrity, we are sometimes required to schedule the repairs out a little further than we’d like. We apologize for any dissatisfaction you had during your recent visit.

- Rich's Truck & Auto
5

This place is great! It took awhile to find a good mechanic in the area but I'm glad I kept looking. I took in an old 2007 Explorer I just bought that needed quite a bit of work. They did an amazing, thorough inspection and helped me develop a solid game plan on what all needs to be fixed and how urgent it is. The most severe and pressing issues they took care of, all at a fair and reasonable price. Much of the other work I'm doing myself but with our brand new 2022 Subaru we will be trusting them for all of our oil changes, routine maintenance and other work I'm unable to do myself. Great work and good people.

It was a pleasure having you! We look forward to assisting you in the future!

- Rich's Truck & Auto
5

5

I had a major water leak thru the back window of my truck. They kept my truck inside while I waited for my insurance company. I greatly appreciate the care they took while in possession of my vehicle.

Kevin, thank you for the review! We hope everything is still staying dry and sealed as it should!

- Rich's Truck & Auto
4

Rich's did great work on my truck and detected issues that needed to be addressed

Thank you Kenneth!

- Rich's Truck & Auto
5

The technicians at Rich’s are competent and responsible –have always made sure that all of my concerns were checked out. I always feel confidence that they look even further than my immediate concerns. Nice atmosphere – everyone there is friendly and accommodating.

3

Would have given 5 stars. The work was great, the time they took was really fast, super helpful and friendly. Can’t say enough good things. Except that $700plus to change a thermostat seems crazy high to me. I know it was a camper and prob not the easiest job to do but still seems extreme to me.

5

Amazing service - problem solving and quick resolution. Very friendly and explained the process.

5

I had dead mice throughout my vehicle and they got the mice out. It was a big job and they handled it very well.

5

I received top‑notch service on my 73 Nova, and I couldn’t be more impressed. This shop delivers the perfect combination of expertise, professionalism, and genuine passion for vintage automobiles. The staff is highly trained, extremely courteous, and clearly committed to doing things the right way. The turnaround time was fast—much faster than I expected for classic‑car work—yet the quality was exceptional. Every detail was handled with precision, and the communication throughout the process was outstanding. Rob, the manager, deserves a special shout‑out. His leadership, knowledge, and customer service are second to none. He sets the tone for the entire shop, and it shows in the results. If you’re looking for a place you can trust with your classic car, this is it. Highly professional, highly recommended, and absolutely deserving of praise.

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