Here at Rich’s Truck and Auto of Fond Du Lac, WI, we value and appreciate all of our customers and what they have to say about us through their reviews. We strive to provide the best service possible to every customer that walks through our doors. We like to ensure that our expert auto mechanics will take care of any auto repair that needs attention.

5

Thank you Jordan!

- Rich's Truck & Auto
5

Great SHOP Went above and beyond quality service with my truck

Greg! We appreciate you as a customer! And THANK YOU for being patient with us! We're excited to hear about all the shows with it!

- Rich's Truck & Auto
5

I value the positive service, they keep your car repairs and your satisfaction a priority! Great team!

It is our pleasure to serve you Barb. We appreciate your continued business & the amazing smile you bring with each visit.

- Rich's Truck & Auto
5

Very professional and got the job done quickly

Thank you!

- Rich's Truck & Auto
4

5

I was traveling from out of state to purchase a vehicle and I wanted to have it checked out before buying. I contacted Rich’s and they got me in, checked over the car and found issues that even the dealer didn’t know about. Saved me from a probable breakdown on the way home. I would highly recommend Rich’s for their professionalism and honesty, something hard to find these days. Thank you.

Russ! It was so nice to have you stop in! Glad we could help you out!

- Rich's Truck & Auto
5

I couldnt be more satisfied with the service I received here. They have an amazingly clean shop and everyone was so professional. Being a contractor with such a busy schedule I dont know of any other shop that could have or would have hustled as much as they did to make the repairs that our commercial truck needed and we were back on the jobsite quicker than expected. Thanks to the whole staff. We know where to go in the future if we encounter any more breakdowns.

Stacy, thank you for your kind words! We're glad you had a positive experience with us at Rich's Truck & Auto Repair. Our team takes pride in providing top-notch service to all of our customers. If you ever need assistance in the future, don't hesitate to reach out to us at (920) 922-7171. We look forward to serving you again! -Rob

- Rich's Truck & Auto
5

Thank you for your wonderful service, my car never felt so smooth, even when I purchased it new

Georgiana, hearing that your car feels smoother than when it was new is music to our ears! Thank you for trusting Rich's Truck & Auto Repair with your vehicle. We strive to provide exceptional service and ensure your satisfaction. If you have any more questions or need further assistance, please don't hesitate to reach out at (920) 922-7171. Safe travels! -Rob

- Rich's Truck & Auto
5

Thank you Charles!

- Rich's Truck & Auto
1

Went without a vehicle for almost a month, between that and charging me a premium price on every little thing, we almost lost everything while they were dragging their feet and giving me empty assurances. Then I get home and notice my hood all scratched to sh*t, but ofc it’s my fault for not taking a picture of it when I dropped it off, because integrity isn’t something we are allowed to demand from business’ anymore.

Ryan, we are sorry that you are unhappy with the repairs done on your Hyundai. We appreciate the fact that your Elantra being at the shop for three weeks does seem like an extraordinary amount of time and that can cause some frustration. At the time you brought us your vehicle, we were extremely busy and there were customers who were in line ahead of you, getting their vehicles repaired. We did inform you of the wait when the Elantra was dropped off, and our service advisor sent texts to you informing you of every step along the way. It did take 4 days from sending the initial estimate for you to approve the repair. Another reason why we had your Elantra at the shop for a longer period of time, was because we came across other issues with your vehicle as we were repairing the timing issue you brought it in for. This sometimes happens, as we cannot always see the extent of issues needing repair until we actually get into the engine. We have to take things apart to find out what is wrong. That takes time. Again, our service advisor texted you to inform you of the additional issues we found and sent a new estimate, which you approved. We cannot order parts until we get the approval from the customer to go ahead with the repair. Once the parts are ordered, we have to wait for them to be delivered, adding to the length of time your vehicle was in the shop. You were informed the vehicle was completed on 9/2, and you picked up the vehicle on 9/4. You stated that we charged you a “premium price on every little thing.” We charged you a fair rate based on industry standards. There was no mention of any disdain or anger over the pricing when you approved the estimates. You did not tell our service advisor anything was wrong with the invoice or your vehicle when you picked up your car. As far as the scratches on your hood, we are not going to accept responsibility for those, given the condition of your Elantra, both interior and exterior, at the time of the repair. We work very hard to satisfy our customers. We rely on our customers’ feedback and communication to continually improve our customers’ experience. We take pride in the work we do, and we insist on running this business with integrity. Because our customers appreciate our work, our team, and our integrity, we are sometimes required to schedule the repairs out a little further than we’d like. We apologize for any dissatisfaction you had during your recent visit.

- Rich's Truck & Auto
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