Fond Du Lac Auto Repair

Great friendly service

Staff was friendly, knowledgeable and professional. Car runs great!

Way overpriced shop. Forget this place unless you want to be overcharged. They charge $190 base for diagnostic fee (even if you choose to have them repair it, most shops will waive it if you agree to have the repair at their shop). They charge $160+/hr labor rate (which is more than many dealers). They charge 3% on all transactions with card which is hundreds if you have a moderate to large repair. They charge a generic not explained $200 fee on top of all repair work. And their towing service is more expensive than most towing services in town. Needed a transmission and cooling lines replaced and they wanted about $7500+. They told me they couldn't find reman transmissions and cooling lines and that they'd have to have mine sent for a rebuild. I have a 2011 ford. Nonsense! Parts are everywhere. It only took a few hours for me to find the cooling line parts needed on ebay from a ford diagram (parts numbers) and a reman transmission with a 3 year warranty for way less than they wanted to charge for a rebuild. Qoutes in town were in the mid 5000s which was still better. I should have listened to the reviews and had it taken somewhere more reasonable. I paid $300+ just to have them agree with me that my transmission has failed. Unbelievable. I ended up having the vehicle towed to a shop that would install with me supplying the parts for all of the cooling system (not just lines) and the trans for a total of $4900 (which is reasonable). Medical people stay away. I think they charged me extra assuming I wouldn't know anything about vehicles (I was wearing scrubs coming after a shift at work). I will be telling everyone at work about this and encouraging them not to use this shop.

Way overpriced shop. Forget this place unless you want to be overcharged. They charge $190 base for diagnostic fee (even if you choose to have them repair it, most shops will waive it if you agree to have the repair at their shop). They charge $160+/hr labor rate (which is more than many dealers). They charge 3% on all transactions with card which is hundreds if you have a moderate to large repair. They charge a generic not explained $200 fee on top of all repair work. And their towing service is more expensive than most towing services in town. Needed a transmission and cooling lines replaced and they wanted about $7500+. They told me they couldn't find reman transmissions and cooling lines and that they'd have to have mine sent for a rebuild. I have a 2011 ford. Nonsense! Parts are everywhere. It only took a gee hours for me to find the cooling line parts needed on ebay from a ford diagram (parts numbers) and a reman transmission with a 3 year warranty for way less than they wanted to charge for a rebuild. Qoutes in town were in the mid 5000s which was still better. I should have listened to the reviews and had it taken somewhere more reasonable. I paid $300+ just to have them agree with me that my transmission has failed. Unbelievable. I ended up having the vehicle towed to a shop that would install with me supplying the parts for all of the cooling system (not just lines) and the trans for a total of $4200 (which is reasonable). Almost half the price rich's wanted. Medical people stay away. I think they charged me extra assuming I wouldn't know anything about vehicles (I was wearing scrubs coming after a shift at work).

Fast service, friendly atmosphere

I came into work Wednesday to Banners, balloons, pizza party, and cake for my birthday! And, I was given the rest of the week off to do some walleye fishingWOW! Id like to Thank the Guys at Richs by doing a special Shout Out for our Team They not only treat our customers like V.I.P.s, but treat the staff special too!!! Thanks guys, Deb, (A.K.A. - Barb)

Faulty vehicle inspection that lead to a preventable crash. Don't trust these guys.

I was texted an estimate of how much my car’s repairs would cost but then was not given a bill in-person from your place and would have liked to at least have been asked if I wanted one.

The guy’s l delt with were super nice! I had a fuel pump and bad gas issue, I guess it was hard to pin point the problem so the price for diagnostics was fairly steep!! Was very happy to have had a loaner truck for the time of my truck being worked on! After all said and done truck is running great!!

This shop is legitI was traveling thru the area and my truck decided to act up so I called Richs told em wat I had going on and that I was still 2.5 hrs from home and was leaving for my family Florida trip that night.. talk about service.. they replaced my hub bearing and service my caliper slides that were seized faster than dropping a vehicle off at a dealer for a oil change.. highly recommend , wish I had a shop like this closer to home..