Fond Du Lac Auto Repair

They have great communication between customers and good quality work 💚🖤

They didn't fix the problem I brought it in for. I had a "check engine light" for small leak in Evap system. I installed a new genuine gas cap for my car - turned off the check engine light (twice) and came back on (so know it's not the gas cap). But all they did was turn off the light and told me - "see if the check engine light comes back on. REALLY!!! I told them when I made the appointment - I ALREADY TRIED THAT AND THE NEW GAS CAP DIDN'T CORRECT THE LEAK. ALSO - one person told me they found a leak using the "smoke system" to locate leaks and later another person told me they DIDN'T find a leak!!!! REALLY - WTF!!! These people don't listen or know how to communicate with each other (or their customer)!!!!!!

Although it took some time it was well worth it. They completely rejuvenates the old diesel engine of our 2004 F250 with over 350k miles. Now it truly run smoother than ever since we owned it after driving it 200k miles. Highly recommend these people to do your diesel engine overhaul.

Nice service men and they know what they are doing. Been going to them for a very long time to fix my truck.

They said I had a cracked piston and it would be 6-7K to rebuild the engine. A second opinion showed a collapsed lifter and they were all replaced for $1500. Bad lifters are becoming common for GM 5.3 engines. Don't trust these guys to fix your truck.

Great work! Always done quickly and with quality in mind. They are my go-to mechanics!

Though there were minor setbacks during the repair, Rich's stepped up and corrected them. The kept me informed of other issues as they came up for my decision. Work was done well and I am very satisfied with the people and work.

Had an issue with my brakes and my horn. Both issues were addressed and fixed within an hour. Exceptional service at the counter and by the tech, Nick. Everyone told me what was going on as it happened. Very happy I trust my car to Rich's. Wouldn't take it anywhere else.

They kept me informed of the progress and preformed the work in a timely manner

I love that they do a complete vehicle inspection on your car. I found out I also needed a cooling system fluid flush and power steering fluid flush. I am grateful for the knowledge that my power steering fluid was actually black when it should be clear & they showed me how bad it was. Also, super friendly people to work with. Thank you so much!